Sound of Hope Radio Network (“we”) are committed to maintaining accessibility on its Website, Mobile Applications, and other technology platforms for all of its customers. We strives to comply with Americans with Disabilities Act Title III (“ADA”) and WCAG 2.0 (Levels A and AA) requirements to improve overall customer experience in a sustainable manner.
Oversight and Governance: We work with third-party accessibility consultants to assist MOA and its Informational Technology (“IT”) team in remediating and maintaining the accessibility of its website. The following departments are responsible for execution of the ADA policy as related to their particular area of the business:
We IT team is responsible for procedures and processes designed to assess, monitor, and maintain the functional accessibility of MOA Website.
Our Customer Care team is responsible for maintaining a customer support line that assists MOA customers with disabilities, as well as both a customer support line and email address where customers with disabilities can report accessibility issues or otherwise provide feedback regarding the accessibility the MOA Website. Please report any accessibility issues with the Website to 1-855-578-0099 or send an email to donate@donatecarsoh.org. We will document, consider, and, where appropriate, address accessibility issues submitted through the customer support line or email address.
Our Legal team is responsible for processing ADA-related complaints and providing guidance to the IT and Customer Care teams and business when appropriate
Training: Our employees, including its IT teams, actively participate in comprehensive onboarding and ongoing trainings to ensure understanding of accessibility and functionality of the Website.
Response and Prevention: The team will assess the effectiveness and efficiency of the program on an ongoing basis. Our team will also ensure a systematic and sustainable approach is taken in any remediation efforts.
Oversight and Governance: We work with third-party accessibility consultants to assist MOA and its Informational Technology (“IT”) team in remediating and maintaining the accessibility of its website. The following departments are responsible for execution of the ADA policy as related to their particular area of the business:
We IT team is responsible for procedures and processes designed to assess, monitor, and maintain the functional accessibility of MOA Website.
Our Customer Care team is responsible for maintaining a customer support line that assists MOA customers with disabilities, as well as both a customer support line and email address where customers with disabilities can report accessibility issues or otherwise provide feedback regarding the accessibility the MOA Website. Please report any accessibility issues with the Website to 1-855-578-0099 or send an email to donate@donatecarsoh.org. We will document, consider, and, where appropriate, address accessibility issues submitted through the customer support line or email address.
Our Legal team is responsible for processing ADA-related complaints and providing guidance to the IT and Customer Care teams and business when appropriate
Training: Our employees, including its IT teams, actively participate in comprehensive onboarding and ongoing trainings to ensure understanding of accessibility and functionality of the Website.
Response and Prevention: The team will assess the effectiveness and efficiency of the program on an ongoing basis. Our team will also ensure a systematic and sustainable approach is taken in any remediation efforts.